Browsing as a guest. Create a free account to start a deal from this template — you can edit every field after.
SaaS / InfrastructuresimpleuptimeSLAreliability
Service-level uptime guarantee
Service refunds a portion of fees if monthly uptime falls below 99.9%.
What’s pre-filled
PartiesProvider Co. (payor), Customer Co. (payee)
Term12 months
OutcomesMonthly uptime at or above 99.9%
Formulatiered: monthly_fee * (0.10 * min(1, max(0, ceil((99.9 - uptime_pct) * 10))) + 0.15 * min(1, max(0, ceil(99 - uptime_pct))) + 0.25 * min(1, max(0, ceil(95 - uptime_pct))))
Verifierthird_party (Datadog)
Settlementinvoice · credit applied to the next monthly invoice
You can edit anything after starting. Skip the steps that don’t apply to your deal.